Portfolio User Issues & Frequently Asked Questions

1. What can I do if a student can’t remember how to log into the portfolio?

• • The teacher can go to their class roster on the portfolio dashboard and verify with the student the email the student used. Send the portfolio login link https://app.steminnovator.com/#/login to the student with their username email.
  • The teacher can also suggest the student choose the “Forgot Password” option on the login page if needed.

2. Can a student’s Innovator Profile results be moved to another class?

• • Yes, this can be done by STEM Innovator®
  • Email stem-innovator@uiowa.edu with the student’s name and which course to move them in your email request.

3. What does a “401 Client Error” message mean?

• • The user may have been inactive in the portfolio and their session timed out. The user should sign out and sign back in to see if the portfolio tool is now working.
  • If the problem persists, contact stem-innovator@uiowa.edu and provide the user's name with the exact error message they see.

4. What does a "Failed to load Context Client error: Cannot read property 'id' of null." message mean?

• • The user may be signed in on multiple devices. The user should sign out of their portfolio account on all devices then log into one device.
  • If the problem persists, contact stem-innovator@uiowa.edu and provide the user's name with the exact error message they see.

5. What does a “500 error” message mean?

• • This means the portfolio system has an administrative issue that cannot be resolved by the user.
  • If the problem persists, contact stem-innovator@uiowa.edu. Clarify what you were doing when you got this message. We will notify the portfolio coding company so they can resolve this issue.

6. Why can’t one student access a portfolio assignment but others can?

• • The student may be signed in on multiple devices. Ask them to sign out of their portfolio account on all devices then log into one device.
  • Another reason this may be occurring is the student is not assigned to a team by the teacher. Students must be assigned to a team to complete the Pitch, TVR, Canvas, and Prototype assignments since these are team-related assignments.

7. Why can’t my class view a portfolio assignment?

• • The educator should check the assignment window is still open for submissions. If the assignment end date has passed, it will not allow students access to that portfolio assignment.
  • Another reason this may be occurring is the students are not assigned to a team by the teacher. Students must be assigned to a team to complete the Pitch, TVR, Canvas, and Prototype assignments since these are team-related assignments.

8. Why can’t I add another teacher to my portfolio class?

• • Both teachers must have a STEM Innovator® Portfolio account under the same district name. The portfolio system does not allow a teacher to invite another outside their district.
  • Email stem-innovator@uiowa.edu if the teacher you are trying to add has a portfolio account in your district, and it still won’t let you add them.

9. Why do I see multiple TVR feedback from the same person?

• • Feedback can duplicate due to “submit” being clicked multiple times, likely due to poor internet connection.
  • The teacher has the ability to delete a TVR student submission if needed.

10. Why do duplicate assignments appear after I add one?

• • Duplicate assignments are likely due to poor internet connection.
  • The teacher can delete a duplicate portfolio assignment if needed.

11. Other issue or question not listed? 

• • Email stem-innovator@uiowa.edu with the issue or question.

 Navigate back to STEM Innovator® How-To Guides here: STEM Innovator® How-To Guides – MZD (zendesk.com)